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Friday Facts in #Marketing for March 31, 2017
There’s good news if your small/medium business or nonprofit buys ads. The majority of consumers (61%) now trust the ads they see at least once a month. And, if you mix politics with your work, watch...
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Want The Best Digital Customer Experience?
🔊 Listen to this Of course you want your customers to have the best digital customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions:...
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Is United’s Apology Enough or Do You Want More?
🔊 Listen to this Last Thursday, I received an email from United Airline’s CEO, Oscar Munoz. The subject line? “Actions Speak Louder than Words.” As you may know, United Airlines has been in deep...
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